Deskside Support Specialist

About the role

The Deskside Support Specialist provides on‑site and remote desktop assistance to end users in Eschen, handling hardware, software and application issues. The role involves troubleshooting, documenting resolutions and ensuring consistent service across shifts.

Key responsibilities

• Provide first‑ and second‑level support for Windows (XP, 7, 8.1, 10) and macOS desktops, including installation, upgrades and fault diagnosis.
• Maintain ticket updates, communicate status to customers, and collaborate with third‑party vendors for complex AV problems.
• Perform preventative maintenance and remedial repairs on computers, laptops, printers and other peripherals.
• Use diagnostic tools to resolve network connectivity and hardware/software issues, and support mobile devices (iOS, Android) and enterprise encryption.

Required profile

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• Minimum 18 months of IT experience, with at least 3 years in desktop support.
• CompTIA A+ and/or Microsoft Certified Professional certifications.
• Strong analytical, troubleshooting and multi‑tasking abilities, with willingness to work off‑hours when needed.

Required skills

• Windows XP/7/8.1/10, Microsoft Office 2010, Office 365, Cisco Jabber.
• Active Directory, Group Policy Objects, enterprise anti‑virus solutions.
• Helpdesk ticketing systems, mobile device management (iOS, Android), encryption solutions.
• Hardware installation, printer support, diagnostic tools, basic macOS support.