Onsite IT Support Engineer (L1/L2) – Global Opportunity

About the role

Excis is seeking an Onsite IT Support Engineer (L1/L2) to deliver on‑site desktop and infrastructure support across dedicated, scheduled and dispatch models. The role involves break‑fix diagnosis, IMACD activities, hardware/software installation and acting as the primary on‑site point of contact for end‑user devices.

Key responsibilities

• Provide on‑site support for desktops, laptops, peripherals, printers, scanners, POS and mobile devices.
• Perform IMACD tasks – install, move, add, change, and de‑commission equipment.
• Install and configure Windows OS, drivers, approved software and business applications; image devices and deploy software.
• Offer basic Mac and Linux support (installation and L1 troubleshooting).
• Support servers, switches, firewalls, storage and meeting‑room equipment.
• Coordinate with OEM vendors, resolver groups and local IT teams to resolve technical issues.
• Manage incidents and service requests in the client’s ITSM and CMDB systems, maintaining accurate records.
• Handle IT asset management activities including tagging, inventory, forecasting and disposal.

Required profile

• 2–3 years of experience in desktop, field or onsite IT support.
• Bachelor’s degree or equivalent in IT, Computer Science or related field.
• Strong hands‑on experience with hardware troubleshooting and break‑fix activities.
• Proven ability to work independently in a customer‑facing on‑site environment.

Required skills

• Windows operating system installation, imaging and software deployment.
• Basic Mac and Linux installation and L1 troubleshooting.
• Hardware troubleshooting for desktops, laptops, printers, scanners, POS and mobile devices.
• Experience with ITSM/ticketing systems and CMDB platforms.
• IT asset management and device lifecycle processes.
• Knowledge of basic network infrastructure (switches, firewalls, storage).
• Coordination with OEM vendors and technical resolver groups.