Dieses Kandidatenprofil freischalten
Registrieren Sie sich kostenlos als Recruiter, um den vollständigen Lebenslauf, Kontaktdaten einzusehen und den Kandidaten zu kontaktieren.
Fähigkeiten
Erfahrung
Operations Customer Expert
YouSee
2017-03 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Drove revenue through proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.
Ausbildung
AP Degree in Service, Hospitality and Tourism Management (currently studying)
Sprachen
Danish
fluent
English
intermediate
Somali
intermediate
Zuletzt aktualisiert: vor 1 Monat